Privacy Notice

Clover Health & Homecare Ltd

Client Privacy Notice — for website visitors and service users

Who we are

We are Clover Health & Homecare Ltd (“we”, “our”, “us”), a provider of health and homecare services. We are committed to protecting your privacy and handling your personal data fairly and lawfully.

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What information we collect

 

We may collect information when you contact us, use our services, or visit our website:

• Name and contact details

• Information you provide in enquiry forms or emails

• Service-related information for clients (health, care needs, emergency contacts)

• Technical data from website visits (IP address, browser type)

How we use your information

We use your data to:

• Respond to enquiries and provide services

• Manage care and related administration

• Meet legal and regulatory obligations

• Improve our website and services

 

Our legal bases for processing

 

We process personal data because:

• You have given consent (where applicable)

• It is necessary to provide services or perform a contract

• We must comply with legal obligations (e.g. safeguarding, HMRC)

• It is in our legitimate interests (e.g. service improvement), where this does not override your rights

 

Who we share information with

 

We do not sell your data. We may share it when necessary with:

• Health professionals and regulators (where required)

• IT and payroll providers who support our services

• Other organisations with your consent

 

How long we keep data

 

We keep personal data only as long as necessary. Typical retention periods include:

• Service user records: 6 years after services end

• Enquiry details: 12 months after resolution

 

For more detail, please refer to our full Data Retention Policy (available on request).

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Your rights

 

You have rights under data protection law, including:

• Access the data we hold about you

• Ask us to correct mistakes

• Ask us to delete your data (in some circumstances)

• Object to how we use your data

 

To exercise these rights, contact our Data Protection Officer (details below).

Contact us

Data Protection Officer (DPO): Shirley Chipinge

Email: office@cloverhealthandhomecare.co.uk

Phone: 01454 877508

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Complaints

 

If you are unhappy with how we handle your data, please contact the DPO first. You also have the right to complain to the Information Commissioner’s Office (ICO):

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF — 0303 123 1113 — ico.org.uk